The XM Institute
We're a team of people who know any organization can be successful.
We’re not just visionaries, we’re catalysts.
We’re not just educators, we’re guides.
We’re not just passionate, we’re dedicated.
We believe in the pragmatic - purposeful - power of XM.
To advance careers.
To create a thriving global community.
To empower and radically improve our world.
The XM Institute
To us, Experience Matters.
And we’re not stopping.
We are shaping the future of XM.
Tap into XM Institute to Propel Your XM Success
We have several offerings to help you accelerate your XM efforts and advance your career:
XM Thought Leadership
Grow your XM expertise with the most robust collection of XM resources, including research, tools, data studies, and videos.
Browse →
XM Pros
Join our global community of XM professionals for peer-to-peer learning, interactive discussions, and networking.
Join →
Training for XM Program Leaders
Participate in our gold-standard XM curriculum to sharpen your skills and deepen your XM knowledge.
Start →
XM Professional Certification
Demonstrate your XM mastery and advance your career by earning the Experience Management Professional (XMP) Certification.
Apply →
Bruce Temkin, Founder of XM Institute
"
My vision for the XM Institute was based on one core belief - experience matters! Our team of experts is here for your organization, and we're not stopping, we're shaping the future of XM."
Meet the XM Institute Team
The XM Institute is led by Moira Dorsey, Head of XM Institute. Our team includes XM Catalysts who have helped many of the world’s leading brands transform their experience management capabilities.
Benjamin Granger
Ph.D., XMP, Principal XM Catalyst
Cecelia Herbert
Ph.D., XMP, Principal XM Catalyst
Isabelle Zdatny
XMP, CCXP, Principal XM Catalyst
James Scutt
XMP, Principal XM Catalyst
Julia Chang
Program Manager
Maggie Mead
Senior Program Manager
Moira Dorsey
XMP, Head of XM Institute
Talia Quaadgras
Research Program Manager
