Research
Consumer Preferences for Privacy and Personalization, 2025 | Global Research Report
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Consumer Preferences for Privacy and Personalization, 2025 | Global Research Report
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The AI Opportunity for Experience Management | Global Executive Research Report
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Customer and Employee Trust Indices, 2025
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Global Employee Trust in Senior Leaders by Industry
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The State of Customer Experience Across Federal and State Government Services
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Consumer Channel Preferences and Priorities, 2025 | Global Research Report
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NPS Approaches Pre-Covid Rates
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XMI Customer Ratings – Overall Scores, 2024 (by Industry)
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Consumer Sentiment Toward AI Evolves, 2025
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Introducing 2025, The Year of Connection
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The Top XM Institute Content of 2024
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XMI Customer Ratings – NPS, 2024 (by Industry)
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Global Study: How Consumers Share Feedback, 2025
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Global Contact Center Trends, 2025
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Employee Experiences in High-Performing Organizations
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2025 Employee Experience Trends: Americas
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2025 Employee Experience Trends: EMEA
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2025 Employee Experience Trends: APJ
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