Research
Global Study: How Consumers Share Feedback, 2025
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Resource Type
XM Library
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$3.8 Trillion of Global Sales are at Risk Due to Bad Customer Experiences in 2025
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Global Study: Bad Experiences Across 20 Industries, 2025
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Global Study: Consumer Satisfaction and Loyalty, 2025
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Best of XM Institute Content: Q3 2024
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Handbook
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CX-Centric Culture Levels, 2024
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The State of B2B Customer Experience Management, 2024
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XM Discussions: How Building Trust Improves Patient Experiences at Healthcare Organizations
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