XM Pros Community
A private group for XM professionals to connect with each other while sharing and co-creating best practices.
Upcoming XM Institute Events
XM Pros Member Spotlight
Matthew Cone
CUSTOMER SERVICE PRACTICE DIRECTOR //
UWEBC
See our conversation with XM Pros member Matthew Cone, Senior Manager, Customer Service Practice Director at UWEBC!
Watch Now
Rita Simmons
SENIOR MANAGER, CUSTOMER EXPERIENCE //
BLACKLINE
See our conversation with XM Pros member Rita Simmons, Senior Manager, Customer Experience at BlackLine!
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Forrest Caldwell
DIRECTOR OF CUSTOMER EXPERIENCE //
YAAMAVA' RESORT & CASINO AT SAN MANUEL
See our conversation with XM Pros member Forrest Caldwell, Director of Customer Experience at Yaamava' Resort & Casino at San Manuel
Watch Now
TOPIC OF THE MONTH
The State of Trust in 2025
Join us to dive into the latest research on Employee and Customer Trust. This will be an engaging conversation about Trust – how it is earned (and lost), what this means for organizational performance in 2025, and how Experience Management professionals can play a strategic role in enabling leaders to better navigate increasingly volatile environments. Tune in on Wednesday, October 23rd at 9:00 pm ET/Thursday, October 24th at 12:00 pm AEDT or Thursday, October 24th at 11:00 am ET/4:00 pm BST.
Participate in the XM Pros community
Peer-to-Peer Networking
Opportunities to start conversations with XM professionals from around the world through general discussions in the XM Pros online forum and in-person events in multiple cities, worldwide.
Virtual Meetups
Live networking sessions for XM Professionals to convene and discuss various topics, held monthly.
Local Engagement
Gatherings with other XM professionals in your region designed to help expand your local network. [Coming Soon]
Pro-to-Pro
A program matching XM Professionals 1:1 to connect and share challenges, experiences, and goals based on their interests and experience.
XM Learning Labs
A multi-week program discussing an XM topic in-depth with an engaged group of peers, including input from XM Institute faculty.
Join the XM Pros, if you haven’t already, to learn about XM, connect with their peers, and advance both your career and the XM profession at large.