Data snippet
Organizations’ Plans to Improve their Brand Experience, 2020
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Resource Type
Core Experiences
Competencies
Special Interests
XM Library
Blog
Six Types of Experience Data (X-Data)
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Worksheet
Embedding Brand Promises: Strengths and Gaps
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Blog
New Research: The Global State of XM
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Research
The Global State of XM, 2019
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Blog
Expansion of Experience Management and XM Professionals
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Research
Operationalizing XM
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Blog
Debriefing My Qualtrics X4 Experience
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Blog
2019 XM Trends from Qualtrics Thought Leaders
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Blog
Starbucks Training Should Focus on Broken Brand Promises
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Research
Making AI Customer-Centric
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Research
Lessons in CX Excellence, 2018
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Research
2017 Temkin Loyalty Index
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Research
Infusing Culture Throughout the New Employee Journey
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Research
Humanizing Digital Interactions
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Research
The Four Customer Experience Core Competencies
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Research
The State of Customer Experience Management, 2017
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Research
Lessons in CX Excellence, 2017
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