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CX-Centric Culture Levels, 2024

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The Gap Between Consumer Likelihood to Recommend and Their Behavior

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The State of Customer Experience (CX) Maturity, 2024

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How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2024

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Top Consumer Concerns with Organizations Adopting AI

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XMI Customer Ratings – Overall, 2023 (by industry)

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XMI Customer Ratings – Consumer NPS, 2023 (by industry)

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Customers Prefer Human Interaction Channels

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Momentum for 13 Online Activities, 2023

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The State of CX Maturity, 2023

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How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023

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HR Executives Overestimate How Well Their Organizations Use Employee Feedback

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XMI Customer Ratings – Overall, 2022 (by Industry)

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2022 XMI Customer Ratings – Consumer NPS (by Industry)

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NPS® Ratings Across 20 Industries, 2018 – 2022

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The State of B2B CX Maturity, 2022

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XM Leaders’ Stock Outperformed Through Uncertainty

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Executives Expect Customers and Employees to get More Demanding

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