Blog
Introducing the XM Professional (XMP) Certification
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Resource Type
Core Experiences
Competencies
Special Interests
XM Library
Launchpad
Fundamentals of Digital Experience Management
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Blog
Goodbye Static Brands. Introducing Modern Brand Experience Management
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Blog
Metrics: Recipes for Proving ROI and Elevating XM
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Blog
Four XM Practices for Digitizing the Employee Experience
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Tool
Prioritizing Improvements Across EX Skills and Actions
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Data snippet
XMI Customer Ratings – Overall Scores, 2020 (by Industry)
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Worksheet
Prioritizing Improvements Across CX Skills and Actions
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Launchpad
Driving Insights with X- and O-Data
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Research
B2B CX Best Practices: Embedding Actionable Insights into Key Processes
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Multimedia
Webinar: Getting Started Adopting CX Principles to Propel EX Management
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Data snippet
Customer Experience Correlates with Net Promoter® Score (NPS®), 2020
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Research
Best Practices Across the Disrupt Competency
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Research
The Six Laws of Experience Management
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Research
ROI of Customer Experience, 2020
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Blog
Are Your Experience Management Efforts Outdated? Modernize Them!
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Multimedia
The Six XM Competencies
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Assessment
Customer Experience Maturity: Assessment
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