Unlocking the Potential of an Empowered Customer Frontline: Option 2
It’s widely accepted that great customer experiences are created by empowered and engaged frontline staff, and many XM teams are embarking on the journey of demonstrating the value of EX and CX connections unique to their organizations.
Join this session to share and learn how these projects are getting off the ground, and lessons learned from those who have made progress in this area of practice.
Tune in on Thursday, August 1st at 11:00 am ET/4:00 pm BST. Can’t make it? Register here for Option 1.