Join Moira Dorsey, Principal XM Catalyst, for an open, weeklong Q&A session from October 25-29th, 2021. This is a recurring monthly event with a subject matter expert.

About Moira: Moira Dorsey is an experience management researcher, advisor, and speaker. Prior to joining the Qualtrics XM Institute, Moira was a VP at Forrester Research where she built a track record of delivering business results with a pragmatic, customer-centric approach. Moira led Forrester’s first client experience improvement program, authored and edited more than 100 reports on topics like the future of customer experience, measurement best practices, and the roles emerging technologies play in shaping consumer behaviors.