Research
The AI Opportunity for Experience Management | Global Executive Research Report
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Resource Type
XM Library
Blog
Customer and Employee Trust Indices, 2025
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Blog
Introducing 2025, The Year of Connection
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Blog
The Top XM Institute Content of 2024
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Research
Global Study: Bad Experiences Across 20 Industries, 2025
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Blog
Best of XM Institute Content: Q3 2024
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Handbook
Celebrate CX Day 2024 with the Experience Management Handbook
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Blog
The Five Levels of Technology Maturity for XM Programs
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Blog
The Technological Capabilities that Power an XM Platform
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Blog
Introducing the Four Technology Pillars of an Effective XM Platform
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Blog
XM Discussions: How the National Library of Medicine Uses Experimentation to Explore AI Applications
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Research
Introducing Journey-Centric Experience Management
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Blog
Best of XM Institute Content: Q2 2024
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Research
Global Study: ROI of Customer Experience, 2024
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Research
The Economics of Net Promoter Score, 2024
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Worksheet
Template: Value Chain Framework
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Research
Experience Management Trends, 2024
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Blog
The State of the XM Profession, 2024
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