Data snippet
The Gap Between Consumer Likelihood to Recommend and Their Behavior
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Resource Type
XM Library
Multimedia
Embracing Emotions Across Your Organization
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Blog
Introducing 2023, The Year of Empathy
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Blog
Improving the Difficult Downsizing Experience
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Examining U.S. Optimism Across Gender and Age
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Worksheet
Template: XM Persona Documents
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Blog
Let’s Make GRATITUDE Go Viral
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Multimedia
Webinar: Expanding XM Capabilities & Behaviors: How Goldman Sachs Leverages the XMDC
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Blog
Using Journey Maps to Define Listening Posts
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Research
Data Snapshot: Channel Preferences Benchmark, 2020
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Launchpad
Understanding Human Behavior
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Worksheet
Human Biases: Design Worksheet
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Multimedia
The Human Experience Cycle
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Blog
African Americans Have Lower Well-Being, and Employers Make it Worse During COVID
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Five Leadership Principles for Truly Driving More Diversity and Inclusion
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Use the Human Conversational Model to Create Engaging Contact Center Interactions
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Consumers’ Online and In-Person Plans as the U.S. Heads Back to Business
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Blog
Largest Drop In U.S. Well-Being Since 2012 Hits Females Hardest
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