Research
Introducing Journey-Centric Experience Management
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Resource Type
XM Library
Data snippet
HR Executives Overestimate How Well Their Organizations Use Employee Feedback
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Blog
Establishing an EX Center of Excellence to Drive HR Impact
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Blog
Five Lessons Learned About Pivoting In-Store CX During Times of Uncertainty
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Blog
The Three Core Functions of a CX Center of Excellence
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Blog
Improving the Difficult Downsizing Experience
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Worksheet
Worksheet: Stakeholder Mapping
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Worksheet
Worksheet: CX Project Prioritization Exercise
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Worksheet
Worksheet: EX Project Prioritization Exercise
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How-to Guide
How to Build a CX Program Roadmap
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How-to Guide
How to Build an EX Program Roadmap
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Worksheet
Template: EX Project Evaluation Inventory
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Research
XM Deep Dive: Neighborhood Health Plan of Rhode Island Drives Culture Change with Journey Maps
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Worksheet
Template: CX Project Evaluation Inventory
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Blog
The Five Essential Elements of CX Program Governance
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Multimedia
Modern XM
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Research
Deliver More Value with X- and O-Data: A CX leader’s guide to integrating X- and O-data (By Walker)
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Blog
Modern XM Requires Less Fragmentation and More Alignment
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