Research
Introducing Journey-Centric Experience Management
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Resource Type
XM Library
Worksheet
Template: Value Chain Framework
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Blog
NPS Starts to Stabilize in the Wake of the Pandemic
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How-to Guide
How to Develop a Business Case for XM Investments
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Blog
Continuously Manage XM Value with the Realize Competency
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Blog
10 Lessons Learned from 1,000 Value Assessments
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Multimedia
Realizing Value From Your XM Efforts
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Data snippet
XMI Customer Ratings – Overall, 2022 (by Industry)
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Data snippet
2022 XMI Customer Ratings – Consumer NPS (by Industry)
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Data snippet
NPS® Ratings Across 20 Industries, 2018 – 2022
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Blog
Improving the Difficult Downsizing Experience
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Data snippet
XM Leaders’ Stock Outperformed Through Uncertainty
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Research
Economics of NPS, 2022
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Data snippet
XM Leaders Enjoy Stronger Business Performance, 2022
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Multimedia
What is Net Promoter® Score (NPS)?
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Blog
Create More Actionable Insights With Employee Journey Analytics
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Data snippet
XMI Customer Ratings – Overall Scores, 2021 (by Industry)
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Blog
Seven Limitations of eNPS as an Employee Experience Metric
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