Experience Matters Blog

Tag: B2B Customer Experience

April 29, 2011

Bruce Temkin

Three Models of B2B Customer Experience

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Editor's Picks

The Five Levels of Technology Maturity for XM Programs

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Introducing the Four Technology Pillars of an Effective XM Platform

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The Evolution to Modern Experience Management

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Core Experiences

Experience Management (XM)
Customer Experience (CX)
Employee Experience (EX)
Product Experience (PX)
Brand Experience (BX)

Competencies

LEAD an XM Program
REALIZE Value from XM
ACTIVATE the Organization
ENLIGHTEN through Insights
RESPOND with Actions
DISRUPT through Design

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