Experience Matters Blog

Tag: CXPA

October 6, 2020

Bruce Temkin

Happy CX Day! Five Ways to Celebrate

Today is Customer Experience (CX) Day, a global celebration of great customer experience and the people who make it happen. We provide 5 recommendations for celebrating this holiday, even if you don’t have plans already.

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Editor's Picks

The Five Levels of Technology Maturity for XM Programs

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Introducing the Four Technology Pillars of an Effective XM Platform

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The Evolution to Modern Experience Management

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Core Experiences

Experience Management (XM)
Customer Experience (CX)
Employee Experience (EX)
Product Experience (PX)
Brand Experience (BX)

Competencies

LEAD an XM Program
REALIZE Value from XM
ACTIVATE the Organization
ENLIGHTEN through Insights
RESPOND with Actions
DISRUPT through Design

Explore our entire XM library.

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