Handbook
Celebrate CX Day 2024 with the Experience Management Handbook
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Resource Type
XM Library
Worksheet
Worksheet: HR Task Suitability for AI
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Worksheet
Template: Value Chain Framework
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Assessment
Assessment: XM Ambition
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Assessment
Assessment: XM-Centric Culture
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Worksheet
Template: Closed-Loop Workflow Map
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Handbook
XM Masters Student Handbook
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Worksheet
Worksheet: Stakeholder Mapping
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Worksheet
Worksheet: CX Project Prioritization Exercise
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Worksheet
Worksheet: EX Project Prioritization Exercise
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Worksheet
Template: EX Project Evaluation Inventory
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Worksheet
Template: CX Project Evaluation Inventory
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Worksheet
Worksheet: Translating Verbatims into Action
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Worksheet
Template: XM Persona Documents
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Handbook
XM Professional (XMP) Certification Handbook
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Assessment
SLICE-B Experience Review: Assessment
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Worksheet
Effective XM Communication Plans: Strengths and Gaps
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Tool
Prioritizing Improvements Across EX Skills and Actions
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