Research
Global Study: ROI of Customer Experience, 2021
See More
Resource Type
Core Experiences
Competencies
Special Interests
XM Library
Research
Data Snapshot: Economics of Net Promoter Score (NPS), 2020
See More
Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry)
See More
Research
Data Snapshot: What Happens After a Bad Experience, 2020
See More
Research
Data Snapshot: How Consumers Give Feedback, 2020
See More
Data snippet
Customer Experience Correlates with Future Purchase Intentions, 2020
See More
Data snippet
Effect of Success, Effort, and Emotion on Customer Trust, 2020
See More
Data snippet
Customer Experience Correlates with Net Promoter® Score (NPS®), 2020
See More
Blog
Research Recap: ROI of Customer Experience, 2020
See More
Data snippet
Effect of Success, Effort, and Emotion on Customers’ Likelihood to Repurchase, 2020
See More
Data snippet
Effect of Success, Effort, and Emotion on Customers’ Likelihood to Recommend, 2020
See More
Research
ROI of Customer Experience, 2020
See More
Data snippet
Business Impact of CX and EX Management, 2020
See More
Research
The Global State of XM, 2020
See More
Data snippet
Business Impact of Experience Management (XM), 2020
See More
Blog
XM Fireside Chat: ROI of CX with Bruce Temkin and Moira Dorsey
See More
Data snippet
Business Impact of Employee Experience: EX Leaders versus EX Laggards, 2020
See More
Blog
New Research Digs into Industries and Consumer Feedback Patterns
See More
Loading...
