Research
Economics of NPS, 2023
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Resource Type
Core Experiences
Competencies
Special Interests
XM Library
Research
U.S. Consumer Journeys Needing Improvement Across 22 Industries, 2023
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Data snippet
How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2023
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Research
Global Study: ROI of Customer Experience, 2023
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Data snippet
XMI Customer Ratings – Overall, 2022 (by Industry)
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Data snippet
2022 XMI Customer Ratings – Consumer NPS (by Industry)
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Research
Global Study: What Happens After a Bad Experience, 2022
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Data snippet
NPS® Ratings Across 20 Industries, 2018 – 2022
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Research
Global Study: Consumer Satisfaction and Loyalty
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Blog
2022 U.S. Net Promoter Score Drops from 2021 Recovery
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Blog
Commentary On XM Institute Business Resilience Report, Q3 2022
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Research
Business Resilience Report, Q3 2022
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Research
How Success, Effort, and Emotion Affect Loyalty
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Research
U.S. Consumer Journeys Needing Improvement Across 22 Industries
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Research
Economics of NPS, 2022
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Research
Measuring the Impact of Digital Experiences
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Research
Global Study: ROI of Customer Experience, 2022
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Data snippet
XMI Customer Ratings – Overall Scores, 2021 (by Industry)
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