Research
Global Study: What Happens After a Bad Experience, 2022
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Resource Type
Core Experiences
Competencies
Special Interests
XM Library
Research
Global Study: Consumer Satisfaction and Loyalty
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Research
XM Deep Dive: ServiceNow Uses Action Workflows to Build an “Insights to Action” Culture
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Blog
2022 U.S. Net Promoter Score Drops from 2021 Recovery
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Blog
Tips for Frontline CX Training Program Success
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Research
Global Study: IT Executives and XM
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Blog
Examining Gender And Race Gaps Across Employee Experience And New Job Preferences
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Multimedia
Transforming Contact Centers With Conversational Analytics
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Blog
Six Analytical Pathways That Link Employee and Customer Experience
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Blog
Improving the Difficult Downsizing Experience
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Data snippet
Executives Overestimate How Well Their Organizations Use Customer and Employee Feedback
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Blog
Conversational Analytics Are Transforming Contact Centers
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Research
U.S. Consumer Journeys Needing Improvement Across 22 Industries
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Blog
U.S. Well-Being Increases for Everyone Except Hispanics
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Research
XM Deep Dive: Deloitte Digital Uses a Dream Team to Elevate Talent Experience
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Blog
Create More Actionable Insights With Employee Journey Analytics
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Blog
Should You Tie Bonuses to Employee Experience Metrics?
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Research
Global Study: Consumer Desire for Better Customer Experience
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