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Employee Experiences in High-Performing Organizations
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XM Library
Research
2025 Employee Experience Trends: Americas
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Research
2025 Employee Experience Trends: EMEA
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2025 Employee Experience Trends: APJ
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Blog
$3.8 Trillion of Global Sales are at Risk Due to Bad Customer Experiences in 2025
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Research
Global Study: Bad Experiences Across 20 Industries, 2025
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Research
Global Study: Consumer Satisfaction and Loyalty, 2025
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Blog
Best of XM Institute Content: Q3 2024
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Handbook
Celebrate CX Day 2024 with the Experience Management Handbook
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The Five Levels of Technology Maturity for XM Programs
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The Technological Capabilities that Power an XM Platform
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Introducing the Four Technology Pillars of an Effective XM Platform
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CX-Centric Culture Levels, 2024
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The State of B2B Customer Experience Management, 2024
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XM Discussions: How Building Trust Improves Patient Experiences at Healthcare Organizations
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Blog
Building an Ethical and Effective Passive Employee Listening Program
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Blog
XM Discussions: How the National Library of Medicine Uses Experimentation to Explore AI Applications
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Research
Introducing Journey-Centric Experience Management
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