Blog
The State of B2B Customer Experience Management, 2024
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Resource Type
XM Library
Research
The State of B2B CX Management, 2023
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Accelerate B2B CX Programs with Robust Governance, Listening Portfolios, and Engaged Employees
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Research
XM Deep Dive: ServiceNow Uses Action Workflows to Build an “Insights to Action” Culture
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Lessons From a B2B CX Leader on How to Build a Customer-Centric Culture
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Data snippet
The State of B2B CX Maturity, 2022
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Worksheet
Template: XM Persona Documents
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Research Recap: B2B CX Best Practices – Embedding Actionable Insights into Key Processes
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Research
B2B CX Best Practices: Embedding Actionable Insights into Key Processes
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Next-Level CX for B2B Companies (By Walker)
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B2B CX Management Efforts Have Room to Improve
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Introducing the Temkin Customer Success Index
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5 Promises That Define B2B Customer Success
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Research
Lessons in CX Excellence, 2018
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Tech Vendors Receive Negatively Biased Customer Feedback (B2B)
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Lessons in CX Excellence, 2017
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Blog
Business-to-Business-to-Customer (B2B2C) CX Best Practices
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B2B Customer Experience Best Practices
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