Research
Global Study: How Consumers Share Feedback, 2025
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Resource Type
XM Library
Research
Global Contact Center Trends, 2025
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Blog
$3.8 Trillion of Global Sales are at Risk Due to Bad Customer Experiences in 2025
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Research
Global Study: Bad Experiences Across 20 Industries, 2025
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Research
Global Study: Consumer Satisfaction and Loyalty, 2025
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Handbook
Celebrate CX Day 2024 with the Experience Management Handbook
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Blog
The Five Levels of Technology Maturity for XM Programs
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Blog
The Technological Capabilities that Power an XM Platform
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Blog
Introducing the Four Technology Pillars of an Effective XM Platform
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Data snippet
CX-Centric Culture Levels, 2024
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Blog
The State of B2B Customer Experience Management, 2024
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Blog
XM Discussions: How the National Library of Medicine Uses Experimentation to Explore AI Applications
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Research
Introducing Journey-Centric Experience Management
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Data snippet
The Gap Between Consumer Likelihood to Recommend and Their Behavior
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Research
Global Study: ROI of Customer Experience, 2024
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Data snippet
The State of Customer Experience (CX) Maturity, 2024
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Research
The Economics of Net Promoter Score, 2024
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Worksheet
Template: Value Chain Framework
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