Research
Global Study: Online Momentum Across 24 Countries
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Core Experiences
Competencies
Special Interests
XM Library
Research
Global Study: Online Momentum Across 13 Activities
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Global Executive Study: COVID Impact on CX and EX
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Global Study: Areas for Customer Experience Improvements
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XM Deep Dive: HSBC Canada Designs the Future of Work Around Four Global Workstyles
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Global Study: Consumer Desire for Better Customer Experience
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Global Consumer Loyalty Index
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The State of CX Management, 2021
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Effectively Combining CX and EX (by Walker)
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Global Study: What Happens After a Bad Experience
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Global Study: ROI of Customer Experience, 2021
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State of the XM Profession
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Global Study: Consumer Channel Preferences
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Global Study: Consumer Feedback Channels
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Global Study: How Consumers Choose Which Companies To Buy From
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Calibrating NPS Across 18 Countries
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Global Study: The State of Consumer Experience
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The Global State of EX Management Programs, 2021
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