Net Promoter Score – or NPS – is a popular customer experience metric that organizations use to track and increase the likelihood of customers recommending their business. Watch this video to learn what this metric is and how you can use NPS to drive meaningful improvements to your CX program.
If you like the content of this video and would like to learn more about how to create a strong NPS program, check out our blog post, Advice for Propelling Your Net Promoter Score Program.
Note: Net Promoter, Net Promoter Score, and NPS are registered trademarks of Bain & Company, Inc., Fred Reichheld, and Satmetrix Systems, Inc.
