DESCRIPTION

Temkin Group has labeled 2018 “The Year of Humanity.” To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. We hope this eBook not only inspires you, but also provides you with some concrete ideas for ways you can infuse compassion and kindness into your role as both:

• An Individual. Each of us can look for ways to embrace diversity, extend compassion, and express appreciation in our daily lives.
• A CX professional. We can all act with purpose, create positive memories, and cultivate deep empathy while we are at work.

This eBook was originally published by Temkin Group prior to its acquisition by Qualtrics in October 2018. It has been reformatted, but no substantive changes have been made to the content.