Key Findings

As part of the Qualtrics 2025 Employee Experience Trends Study, employees from 23 countries/regions rated their current experience at work across several components. From their responses, we analyzed the five employee experience (EX) indicators (Engagement, Inclusion, Well-Being, Intent to Stay, and Experience v Expectations) and how they have changed between 2021 and 2024. We also conducted a regression analysis to identify the top drivers of Engagement in each country. In this report, we share the metrics from both Latin America and North America.

Employee experience KPIs are down in Latin America… Employees in Mexico and Brazil provided lower KPI scores in 2025 than in 2024. Inclusion decreased the most (-4 pts), followed by Well-Being and Intent to Stay (-3 pts each).
…Yet remain above the global norm. All KPIs in Latin America scored above the global norm. Engagement in Latin America outpaces global sentiment the most, scoring 6 points above the global rate, followed by Well-Being (+5 pts). Experience v Expectations has the smallest gap between Latin America and global scores, at +1 point.
KPIs are relatively stable in North America. Employee experience KPI scores in North America have changed by one point or less from 2024. Intent to Stay is the most stable, remaining at 62% in 2025. Both Well-Being and Engagement have increased by one point, while Experience v Expectations and Inclusion have decreased by one point.
External impact is a key driver of Engagement in the Americas. I am proud of this organization’s efforts to have an impact on the world and I am encouraged to develop new and better ways of serving customers are the top two drivers of Engagement in both North America and Latin America.