Key Findings

As part of Qualtrics’ global employee study, employees from 27 countries rated their current work experience across 14 components. From this study, we were able to analyze five key performance indicators (Engagement, Inclusion, Intent to Stay, Well-Being, and Experience vs Expectations) for employee experience across each country and work levels within each country. In this snapshot, we share the metrics from the Asia-Pacific region. We found that:

  • There is an experience gap between work levels. Individual contributors provide lower Inclusion, Well-Being, and Engagement scores than all other working levels. Frontline managers provide lower KPI scores than higher-level employees. C-suite executives report that their experience exceeded their expectations at twice the rate of individual contributors and provide an Engagement score 1.6x that of individual contributors.
  • Asia-Pacific has the lowest Inclusion score of all regions. Asia-Pacific countries provided an Inclusion score of 70%, two points lower than the global aggregate. This lower score was driven by fewer employees agreeing that they can be themself at work and that everyone can succeed to their full potential no matter who they are.
  • One-third of the Asia-Pacific workforce intends to leave their company in the next three years. Intent to stay longer than three years is lowest among New Zealand employees, at 50%, and Singaporean employees, at 56%. Thai employees are most likely to stay at their company longer than 3 years, with 82% saying as much.
  • Asia-Pacific employees have good working relationships. At 75%, employees in this region most frequently agree that they have trusting relationships at work. Indian and Malaysian employees are most likely to have such relationships, at 91% and 88% respectively.

Figures

Here are the figures in this data snapshot:

  1. KPI Questions
  2. Employee Experience KPIs: Global
  3. All Employee Experience KPIs by Work Level: Global
  4. Employee Experience KPIs: Asia-Pacific
  5. All Employee Experience KPIs by Work Level: Asia-Pacific
  6. All Employee Experience KPIs by Region
  7. Well-Being by Country
  8. Engagement by Country
  9. Intent to Stay by Country
  10. Inclusion by Country
  11. Expectations by Country
  12. Employee Experience KPIs: Australia
  13. Employee Experience KPIs by Work Level: Australia
  14. Employee Experience KPIs: Hong Kong
  15. Employee Experience KPIs by Work Level: Hong Kong
  16. Employee Experience KPIs: India
  17. Employee Experience KPIs by Work Level: India
  18. Employee Experience KPIs: Indonesia
  19. Employee Experience KPIs by Work Level: Indonesia
  20. Employee Experience KPIs: Japan
  21. Employee Experience KPIs by Work Level: Japan
  22. Employee Experience KPIs: Malaysia
  23. Employee Experience KPIs by Work Level: Malaysia
  24. Employee Experience KPIs: New Zealand
  25. Employee Experience KPIs by Work Level: New Zealand
  26. Employee Experience KPIs: Philippines
  27. Employee Experience KPIs by Work Level: Philippines
  28. Employee Experience KPIs: Singapore
  29. Employee Experience KPIs by Work Level: Singapore
  30. Employee Experience KPIs: South Korea
  31. Employee Experience KPIs by Work Level: South Korea
  32. Employee Experience KPIs: Thailand
  33. Employee Experience KPIs by Work Level: Thailand
  34. Methodology