Key Findings

As part of Qualtrics’ global employee study, employees from 27 countries rated their current work experience across 14 components. From this study, we were able to analyze five key performance indicators (Engagement, Inclusion, Well-Being, Intent to Stay, and Experience vs Expectations) for employee experience across each country and work levels within each country. In this snapshot, we share the metrics from Europe, the Middle East, and Africa (EMEA). We found that:

  • EMEA countries have the lowest Well-Being, Engagement, and Expectations scores. European, Middle East, and African countries included in this study provided regional Engagement and Well-Being scores two percentage-points below that of the global aggregate and an Expectations score three points below the global score, at 36%.
  • There is an experience gap between work levels. Individual contributors provide lower Inclusion, Well-Being, and Engagement scores than all other working levels. Frontline managers provide lower KPI scores than higher-level employees. C-suite executives report that their experience exceeded their expectations at twice the rate of individual contributors and are 1.3x more likely to stay at their company longer than three years.
  • One-third of the EMEA workforce intends to leave their company in the next three years. Intent to stay longer than three years is lowest among Swedish employees, at 51%, and UK employees, at 54%. Italian and German employees have the highest intent to stay longer than three years, at 72% each.
  • EMEA employees can be themselves at work. Seventy-eight percent of EMEA employees agree that they can be themselves at work, two points higher than the global aggregate and the highest KPI component in EMEA.

Figures

Here are the figures in this data snapshot:

  1. KPI Questions
  2. Employee Experience KPIs: Global
  3. All Employee Experience KPIs by Work Level: Global
  4. Employee Experience KPIs: EMEA
  5. All Employee Experience KPIs by Work Level: EMEA
  6. All Employee Experience KPIs by Region
  7. Well-Being by Country
  8. Engagement by Country
  9. Intent to Stay by Country
  10. Inclusion by Country
  11. Expectations by Country
  12. Employee Experience KPIs: France
  13. Employee Experience KPIs by Work Level: France
  14. Employee Experience KPIs: Germany
  15. Employee Experience KPIs by Work Level: Germany
  16. Employee Experience KPIs: Italy
  17. Employee Experience KPIs by Work Level: Italy
  18. Employee Experience KPIs: Netherlands
  19. Employee Experience KPIs by Work Level: Netherlands
  20. Employee Experience KPIs: South Africa
  21. Employee Experience KPIs by Work Level: South Africa
  22. Employee Experience KPIs: Spain
  23. Employee Experience KPIs by Work Level: Spain
  24. Employee Experience KPIs: Sweden
  25. Employee Experience KPIs by Work Level: Sweden
  26. Employee Experience KPIs: Switzerland
  27. Employee Experience KPIs by Work Level: Switzerland
  28. Employee Experience KPIs: United Arab Emirates
  29. Employee Experience KPIs by Work Level: United Arab Emirates
  30. Employee Experience KPIs: United Kingdom
  31. Employee Experience KPIs by Work Level: United Kingdom
  32. Methodology