Key Findings

As part of Qualtrics’ global employee study, employees from 27 countries rated their current work experience across 14 components. From this study, we were able to analyze five key performance indicators (Engagement, Inclusion, Well-Being, Intent to Stay, and Experience vs Expectations) for employee experience across each country and work levels within each country. In this snapshot, we share the metrics from Europe, the Middle East, and Africa (EMEA). We found that:

  • EMEA countries have the lowest Well-Being, Engagement, and Expectations scores. European, Middle East, and African countries included in this study provided regional Engagement and Well-Being scores two percentage-points below that of the global aggregate and an Expectations score three points below the global score, at 36%.
  • There is an experience gap between work levels. Individual contributors provide lower Inclusion, Well-Being, and Engagement scores than all other working levels. Frontline managers provide lower KPI scores than higher-level employees. C-suite executives report that their experience exceeded their expectations at twice the rate of individual contributors and are 1.3x more likely to stay at their company longer than three years.
  • One-third of the EMEA workforce intends to leave their company in the next three years. Intent to stay longer than three years is lowest among Swedish employees, at 51%, and UK employees, at 54%. Italian and German employees have the highest intent to stay longer than three years, at 72% each.
  • EMEA employees can be themselves at work. Seventy-eight percent of EMEA employees agree that they can be themselves at work, two points higher than the global aggregate and the highest KPI component in EMEA.

Figures

Here are the figures in this data snapshot:

  1. KPI Questions (see Figure 1)
  2. Employee Experience KPIs: Global (see Figure 2)
  3. All Employee Experience KPIs by Work Level: Global (see Figure 3)
  4. Employee Experience KPIs: EMEA (see Figure 4)
  5. All Employee Experience KPIs by Work Level: EMEA (see Figure 5)
  6. All Employee Experience KPIs by Region (see Figure 6)
  7. Well-Being by Country (see Figure 7)
  8. Engagement by Country (see Figure 8)
  9. Intent to Stay by Country (see Figure 9)
  10. Inclusion by Country (see Figure 10)
  11. Expectations by Country (see Figure 11)
  12. Employee Experience KPIs: France (see Figure 12)
  13. Employee Experience KPIs by Work Level: France (see Figure 13)
  14. Employee Experience KPIs: Germany (see Figure 14)
  15. Employee Experience KPIs by Work Level: Germany (see Figure 15)
  16. Employee Experience KPIs: Italy (see Figure 16)
  17. Employee Experience KPIs by Work Level: Italy (see Figure 17)
  18. Employee Experience KPIs: Netherlands (see Figure 18)
  19. Employee Experience KPIs by Work Level: Netherlands (see Figure 19)
  20. Employee Experience KPIs: South Africa (see Figure 20)
  21. Employee Experience KPIs by Work Level: South Africa (see Figure 21)
  22. Employee Experience KPIs: Spain (see Figure 22)
  23. Employee Experience KPIs by Work Level: Spain (see Figure 23)
  24. Employee Experience KPIs: Sweden (see Figure 24)
  25. Employee Experience KPIs by Work Level: Sweden (see Figure 25)
  26. Employee Experience KPIs: Switzerland (see Figure 26)
  27. Employee Experience KPIs by Work Level: Switzerland (see Figure 27)
  28. Employee Experience KPIs: United Arab Emirates (see Figure 28)
  29. Employee Experience KPIs by Work Level: United Arab Emirates (see Figure 29)
  30. Employee Experience KPIs: United Kingdom (see Figure 30)
  31. Employee Experience KPIs by Work Level: United Kingdom (see Figure 31)
  32. Methodology (see Figure 32)