Research
Global Study: ROI of Customer Experience, 2024
See More
Resource Type
XM Library
Research
The Economics of Net Promoter Score, 2024
See More
Research
How Success, Effort, and Emotion Affect Customer Loyalty
See More
Research
What Happens After a Bad Experience, 2024
See More
Blog
$3.7 Trillion of 2024 Global Sales are at Risk Due to Bad Customer Experiences
See More
How-to Guide
How to Develop a Business Case for XM Investments
See More
Research
Global Study: Consumer Satisfaction and Loyalty, 2024
See More
Research
Global Study: ROI of Customer Experience, 2023
See More
Blog
2.5 Billion Employees Aren’t Trying Their Hardest
See More
Blog
Bad Customer Experience Puts $3.1 Trillion in Global Consumer Sales at Risk
See More
Data snippet
XM Leaders’ Stock Outperformed Through Uncertainty
See More
Blog
Experience Management Leaders’ Stock Price Outperformed Peers Through COVID
See More
Research
How Success, Effort, and Emotion Affect Loyalty
See More
Research
Economics of NPS, 2022
See More
Research
Global Study: ROI of Customer Experience, 2022
See More
Data snippet
XM Leaders Enjoy Stronger Business Performance, 2022
See More
Blog
Bad Customer Experience Puts $4.7 Trillion in Global Consumer Sales at Risk
See More
Data snippet
Financial Consequences of Delivering Bad Customer Experience (by Industry), 2021
See More
Loading...