Experience Matters Blog

Tag: Government

December 21, 2021

Bruce Temkin

U.S. President Signs Executive Order on CX: Six Recommendations for Next Steps

President Biden signed an executive order (EO) on customer experience (CX). XM Institute applauds the EO and provides six recommendations about how federal government CX teams should capture the moment and accelerate their CX efforts.

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Editor's Picks

The Five Levels of Technology Maturity for XM Programs

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Introducing the Four Technology Pillars of an Effective XM Platform

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The Evolution to Modern Experience Management

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