Experience Matters Blog

Tag: Role Based Enablement

March 22, 2022

Greg Chase

Five Steps for Building a Strong CX Metrics Program in Hospitality

Effective customer experience metrics should align across all operational and experience touchpoints, which in Hospitality settings are endless. Instead of taking a one size fits all approach to your north star CX metric, be strategic.

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Editor's Picks

The Five Levels of Technology Maturity for XM Programs

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Introducing the Four Technology Pillars of an Effective XM Platform

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The Evolution to Modern Experience Management

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Core Experiences

Experience Management (XM)
Customer Experience (CX)
Employee Experience (EX)
Product Experience (PX)
Brand Experience (BX)

Competencies

LEAD an XM Program
REALIZE Value from XM
ACTIVATE the Organization
ENLIGHTEN through Insights
RESPOND with Actions
DISRUPT through Design

Explore our entire XM library.

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