Not only is employee engagement a key output of many Experience Management (XM) programs, it’s also an important input to delivering great customer experience. To raise employee engagement, organizations need to put effort into activities that support key drivers of engagement. Those activities span five areas that we call the Five I’s of Employee Engagement: Inform, Inspire, Instruct, Involve, and Incent.
Use this worksheet to identify strengths and gaps across the Five I’s in your XM program.
