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Examining 10 Years of Net Promoter Scores in the U.S.
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Global Study: Consumer Desire for Better Customer Experience
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XMI Customer Ratings – Consumer NPS, 2021 (by Industry)
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Net Promoter Scores Partially Recover from 2020 Collapse
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Global Consumer Loyalty Index
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Global Study: What Happens After a Bad Experience
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Global Study: ROI of Customer Experience, 2021
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Examining Digital Preferences Across 18 Countries
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Global Study: The State of Consumer Experience
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Data Snapshot: Economics of Net Promoter Score (NPS), 2020
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Frequency of Bad Customer Experiences (by Industry)
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Financial Consequences of Delivering Bad Customer Experience (by Industry)
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XMI Customer Ratings – Consumer NPS® Scores, 2020 (by Industry)
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XMI Customer Ratings – Overall Scores, 2020 (by Industry)
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Data Snapshot: Channel Preferences Benchmark, 2020
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Research Recap: ROI of Customer Experience, 2020
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ROI of Customer Experience, 2020
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Net Promoter Score Collapses During Pandemic
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