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Introducing the Four Pillars of an Effective XM Technology Platform
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Introducing the Four Pillars of an Effective XM Technology Platform
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CX-Centric Culture Levels, 2024
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The State of B2B Customer Experience Management, 2024
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XM Discussions: How Building Trust Improves Patient Experiences at Healthcare Organizations
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Building an Ethical and Effective Passive Employee Listening Program
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XM Discussions: How the National Library of Medicine Uses Experimentation to Explore AI Applications
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Introducing Journey-Centric Experience Management
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The Gap Between Consumer Likelihood to Recommend and Their Behavior
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Best of XM Institute Content: Q2 2024
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Worksheet: HR Task Suitability for AI
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Global Study: ROI of Customer Experience, 2024
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The State of Customer Experience (CX) Maturity, 2024
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The Economics of Net Promoter Score, 2024
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Template: Value Chain Framework
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Exploring Success, Effort, and Emotion for 23 Industries (2019-2023)
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How Success, Effort, and Emotion Affect Customer Loyalty
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The State of Customer Experience Management, 2024
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How Consumers Cut Spending Across 20 Industries After Poor Experiences, 2024
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